Retail Customer Support Representative Skills you Need for your CV and Career in Customer Service

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Retail Customer Support Representative Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Retail Customer Support Representative role. We ranked the top skills based on the percentage of Retail Customer Support Representative job descriptions they appeared on. For example, 70% of Retail Customer Support Representative job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
70%
sales
33%
call centre
24%
customer service representative
21%
communication skills
17%
customer services executive
17%
customer experience
14%
enquiries executive
14%
customer service executive
14%
enquiries assistant
14%
enquiries advisor
14%
client team enquiries assistant
14%
front of house assistant
14%
contact centre
12%
customer services
12%
complaint handling
12%
inbound calls
12%
customer retention
12%
customer care
12%
technical assistance
7%
technical support
7%
customer service advisor
5%
healthcare
5%
treatment
5%
administrative
5%
sap
5%
microsoft word
5%
microsoft excel
5%
banking
5%
bank
5%
assistant
5%
hsbc
5%
customer
3%
sales admin
3%
fairs
3%
crm
3%
admin
3%
customer advisor
3%
customer service administrator
3%
customer service consultant
3%
customer support
3%
social care
3%
telephone customer service representative
3%
financial services
3%
financial customer service
3%
customer services support
3%
customer services representative
3%
account management
3%
complaints advisor
3%
call handler
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Retail Customer Support Representative skills and keywords or scan your CV to get a personalised score.