Helpdesk Skills you Need for your CV and Career in Customer Service

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Helpdesk Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Helpdesk role. We ranked the top skills based on the percentage of Helpdesk job descriptions they appeared on. For example, 73% of Helpdesk job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
73%
helpdesk
32%
customer service representative
23%
banking
19%
telephone manner
19%
communication skills
14%
hsbc
14%
bank
14%
assistant
14%
helpdesk advisor
10%
customer service executive
10%
customer service agent
10%
customer service advisor
10%
contact centre advisor
10%
crm
10%
switchboard
10%
admin
10%
customer services
10%
inbound customer service agent
10%
written communication
5%
call logging
5%
retail
5%
technical support
5%
inbound
5%
first direct
5%
csr
5%
contact centre
5%
call centre
5%
operational support
5%
technology
5%
german
5%
administrative
5%
customer contact centre advisor
5%
facilities helpdesk advisor
5%
b2b
5%
zendesk
5%
outbound
5%
ticketing systems
5%
advisor
5%
computer literate
5%
service desk
5%
customer service consultant
5%
communicator
5%
'customer service'
5%
crm databases
5%
acceptance testing
5%
microsoft crm
5%
resource
5%
resource allocation
5%
resourcing
5%
sap crm
5%
it support
5%
customer support
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Helpdesk skills and keywords or scan your CV to get a personalised score.