Help Desk Skills you Need for your CV and Career in Customer Service

Share

Help Desk Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Help Desk role. We ranked the top skills based on the percentage of Help Desk job descriptions they appeared on. For example, 50% of Help Desk job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
50%
helpdesk
32%
customer support
19%
admin
19%
technical support
19%
switchboard
13%
sales
13%
retail
13%
point of sale
13%
call logging
13%
linux
13%
consumer
13%
customer
13%
advice
7%
crm
7%
credit
7%
debt
7%
guidance
7%
administration
7%
strong attention to detail
7%
customer service skills
7%
organised
7%
attention to detail
7%
advisor
7%
supportive
7%
product support
7%
norwegian
7%
medical
7%
healthcare
7%
customer service advisor
7%
customer care
7%
Export

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Help Desk skills and keywords or scan your CV to get a personalised score.