Customer Support Agent Skills you Need for your CV and Career in Customer Service

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Customer Support Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Support Agent role. We ranked the top skills based on the percentage of Customer Support Agent job descriptions they appeared on. For example, 77% of Customer Support Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
77%
customer support
24%
call centre
20%
administration
20%
collections
15%
customer service advisor
15%
ms office
15%
collections agent
10%
telesales
10%
b2c
10%
financial services
10%
admin
10%
graduate entry
10%
database administration
10%
travel
10%
london
10%
b2b
10%
order processing
10%
compliance
10%
demolition
5%
client support
5%
customer relationship manager
5%
inbound sales
5%
customer retention manager
5%
implementation manager
5%
relations manager
5%
asbestos
5%
customer service executive
5%
construction
5%
cars
5%
booking agent
5%
customer service manager
5%
strong it skills
5%
hazardous waste
5%
manager
5%
automotive
5%
auto
5%
german
5%
customer service agent
5%
service agent
5%
telephone manner
5%
skip hire
5%
waste
5%
waste management
5%
slas
5%
communication
5%
contact centre
5%
customer care
5%
excel
5%
inbound
5%
microsoft office
5%
outbound
5%
telephone
5%
telephony
5%
emails
5%
gdpr
5%
it literate
5%
client services
5%
customer services
5%
crm
5%
customer complaints
5%
e-commerce
5%
call handler
5%
customer service assistant
5%
arrears
5%
negotiation
5%
communication skills
5%
orders
5%
client relationship manager
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Support Agent skills and keywords or scan your CV to get a personalised score.