Customer Services Officer Skills you Need for your CV and Career in Customer Service

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Customer Services Officer Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services Officer role. We ranked the top skills based on the percentage of Customer Services Officer job descriptions they appeared on. For example, 39% of Customer Services Officer job descriptions contained customer services executive as a required skill.

Keywords / Skills

Popularity

customer services executive
39%
customer service
38%
customer service representative
34%
enquiries advisor
34%
enquiries executive
34%
client team enquiries assistant
23%
enquiries assistant
23%
customer support
19%
front of house assistant
19%
customer service executive
15%
customer services
15%
client service
13%
client advisor
12%
customer assistant
12%
senior advisor
12%
client team enquiries
12%
customer aid
12%
customer service consultant
12%
housing
12%
local government
8%
financial services
8%
complaints
8%
customer service administrator
6%
telephone manner
6%
administrator
6%
customer insights
6%
repairs
4%
customer advisor
4%
admin
4%
communication skills
4%
technical support
4%
casework
4%
social housing
4%
negotiation skills
4%
self motivated
4%
client services manager
4%
client services team leader
4%
crm
4%
customer service coordinator
4%
customer support manager
4%
sales customer service
4%
senior customer service advisor
4%
administrative support
2%
service coordinator
2%
service support administrator
2%
submissions officer
2%
client engagement specialist
2%
complaints advisor
2%
customer
2%
landlord
2%
repairs and maintenance
2%
support officer
2%
data entry
2%
processing
2%
computer literate
2%
english language skills
2%
highly detailed
2%
motivation
2%
business support
2%
admin jobs
2%
fixed term
2%
public sector
2%
public sector jobs
2%
surrey
2%
customer service advisor
2%
call handler
2%
complaints handler
2%
complaints officer
2%
telephone handler
2%
telephone operator
2%
communications
2%
ict
2%
not-for-profit
2%
answering phones
2%
arrears
2%
difficult situations
2%
microsoft office
2%
queries
2%
servicing
2%
client relationship manager
2%
client services administrator
2%
customer service assistant
2%
project assistant
2%
resident liaison officer
2%
adult social care
2%
advice
2%
advisor
2%
call centre
2%
care
2%
contact centre
2%
customer service officer
2%
helpdesk
2%
information officer
2%
social care
2%
reception
2%
attention to detail
2%
communication
2%
customer queries
2%
analytical
2%
organised
2%
performance management
2%
team manager
2%
complaint
2%
customer complaints
2%
data analysis
2%
mi reports
2%
microsoft excel
2%
reporting
2%
written communication
2%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Customer Services Officer skills and keywords or scan your CV to get a personalised score.