Customer Services Agent Skills you Need for your CV and Career in Customer Service

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Customer Services Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services Agent role. We ranked the top skills based on the percentage of Customer Services Agent job descriptions they appeared on. For example, 67% of Customer Services Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
67%
call centre
26%
customer service advisor
16%
calls
13%
client services
13%
customer support
11%
interpersonal skills
11%
inbound sales
11%
client support
11%
customer relationship manager
8%
customer service administrator
8%
client relationship manager
8%
customer retention manager
8%
implementation manager
8%
relations manager
8%
b2b
8%
london
8%
travel
8%
b2c
8%
customer services administrator
6%
consumer debt
6%
debt management
6%
credit
6%
sales support
6%
customer services
6%
customer service representative
6%
customer service consultant
6%
consumer
6%
working remotely
6%
market research
6%
telesales
6%
customer
6%
customer care
6%
call centre agent
6%
call centre advisor
6%
client service
6%
business support
6%
customer service manager
3%
sales executive
3%
asbestos
3%
internal account manager
3%
internal account executive
3%
collections assistant
3%
account manager
3%
demolition
3%
hazardous waste
3%
skip hire
3%
waste
3%
waste management
3%
microsoft office
3%
outbound calls
3%
sales
3%
sap system
3%
supervisory experience
3%
team leader
3%
financial services
3%
dealer services
3%
advice
3%
debt
3%
telephone customer service
3%
guidance
3%
microsoft excel
3%
contact centre
3%
customer services executive
3%
client team enquiries assistant
3%
enquiries advisor
3%
enquiries assistant
3%
enquiries executive
3%
front of house assistant
3%
client
3%
representative
3%
admin
3%
administration
3%
communication skills
3%
crm
3%
customer complaints
3%
e-commerce
3%
manager
3%
microsoft word
3%
order processing
3%
organisational skills
3%
outlook
3%
powerpoint
3%
professional conduct
3%
written communication
3%
government
3%
self management
3%
client relationship advisor
3%
client services executive
3%
customer relations
3%
customer service executive
3%
construction
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Services Agent skills and keywords or scan your CV to get a personalised score.