FrançaisCustomer Services Skills you Need for your CV and Career in Customer Service
Customer Services Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Customer Services role. We ranked the top skills based on the percentage of Customer Services job descriptions they appeared on. For example, 56% of Customer Services job descriptions contained customer service as a required skill.
Keywords / Skills
Popularity
customer service
56%
customer services
31%
telephone manner
21%
call centre
19%
problem solving
12%
contact centre
12%
account manager
10%
order processing
10%
crm
7%
customer satisfaction
7%
customer care
7%
admin
7%
communication skills
7%
highly detailed
7%
phone manner
7%
manager
7%
parts
5%
interaction
5%
west end
5%
complaints
5%
public transport
5%
maintaining relationships
5%
ms office
5%
sap
5%
automotive
5%
computer systems
5%
databases
5%
enquiries
5%
invoicing
5%
orders
5%
written communication
5%
communications
5%
trade
5%
warehouse
5%
financial institutions
5%
management
5%
retail
5%
inbound
5%
performance management
5%
chat
5%
quality assurance
5%
bathrooms
5%
crm databases
5%
motivation
5%
english language skills
5%
computer literate
5%
customer complaints
5%
office skills
5%
client services
5%
sales order processing
5%
sales order
5%
resolutions
5%
calls
3%
freight
3%
account management
3%
supervisor
3%
direct mail
3%
multi tasking
3%
ecommerce
3%
phone lines
3%
numeric
3%
product service
3%
customer contact
3%
negotiation skills
3%
customer experience
3%
attention to detail
3%
communication
3%
call logging
3%
freight forwarding
3%
international logistics
3%
logistics
3%
self motivated
3%
Improve your CV's success rate by using these Customer Services skills and keywords or scan your CV to get a personalised score.