Customer Service Manager Skills you Need for your CV and Career in Customer Service

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Customer Service Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Manager role. We ranked the top skills based on the percentage of Customer Service Manager job descriptions they appeared on. For example, 54% of Customer Service Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
54%
customer service manager
35%
management
25%
manager
20%
b2b
10%
account manager
10%
asbestos
8%
customer complaints
8%
construction
8%
demolition
8%
hazardous waste
8%
enquiries
8%
skip hire
8%
waste
8%
waste management
8%
customer service management
8%
complaints
8%
managing teams
8%
erp
8%
customer services
8%
drive improvement
8%
crm
8%
sales
8%
motivation
8%
client relationship
8%
complaint
5%
communication skills
5%
administration duties
5%
crm databases
5%
business support
5%
orders
5%
queries
5%
sales order processing
5%
team leader
5%
sap
5%
resolving
5%
supervisor
5%
personal development
5%
call centre
5%
investigation
5%
trade sales
3%
automotive
3%
problem solving
3%
team leadership
3%
customer queries
3%
manufacturing
3%
customer care
3%
customer service executive
3%
customer service representative
3%
inbound
3%
outbound
3%
customer manager
3%
edi
3%
office administration
3%
team management
3%
supervisory experience
3%
compliance
3%
relationship manager
3%
customer service team leader
3%
customer relationship manager
3%
retail
3%
client manager
3%
client account manager
3%
networking
3%
management skills
3%
automotive parts
3%
automotive industry
3%
automotive aftermarket
3%
sales administration
3%
analytical
3%
finance
3%
leadership
3%
administrative support
3%
customer engagement
3%
data analysis
3%
general administration
3%
membership development
3%
membership growth
3%
membership systems
3%
web based
3%
administration
3%
customer experience
3%
dealership
3%
national accounts
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Customer Service Manager skills and keywords or scan your CV to get a personalised score.