Customer Service Associate Skills you Need for your CV and Career in Customer Service

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Customer Service Associate Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Associate role. We ranked the top skills based on the percentage of Customer Service Associate job descriptions they appeared on. For example, 79% of Customer Service Associate job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
79%
organisational skills
43%
product training
39%
administrative
26%
communication skills
20%
career development
13%
french
9%
computer literate
9%
customer support
7%
microsoft office
7%
german
7%
admin assistant
5%
online marketplace
5%
ebay sales
5%
administrative duties
5%
customer interaction
5%
call centre
5%
customer service contact centre
5%
business administrator
5%
customer services
5%
amazon
5%
e-commerce
5%
customer care
5%
administrator
5%
personal assistant
5%
pa to associate
5%
pa
5%
office assistant
5%
executive
5%
customer service assistant
5%
training
3%
graduate level
3%
interpersonal skills
3%
arrears
3%
collections
3%
negotiation
3%
complaint management
3%
customer complaints
3%
claims handling
3%
accuracy
3%
administrative support
3%
financial services
3%
italian
3%
office administration
3%
order management
3%
order processing
3%
scheduler
3%
customer experience
3%
client care
3%
finance
3%
written communication
3%
business support
3%
csa
3%
customer service advisor
3%
customer service officer
3%
housing
3%
rents
3%
repairs
3%
repairs admin
3%
repairs planner
3%
service quality
3%
social housing
3%
administration
3%
b2b
3%
export
3%
crm
3%
contact centre
3%
tech
3%
temporary staffing
3%
benefits
3%
bonus
3%
payments
3%
scheme
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Customer Service Associate skills and keywords or scan your CV to get a personalised score.