FrançaisCustomer Service Agent Skills you Need for your CV and Career in Customer Service
Customer Service Agent Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Customer Service Agent role. We ranked the top skills based on the percentage of Customer Service Agent job descriptions they appeared on. For example, 71% of Customer Service Agent job descriptions contained customer service as a required skill.
Keywords / Skills
Popularity
customer service
71%
customer service advisor
25%
customer service representative
21%
queries
17%
customer support
17%
call centre
17%
customer service agent
17%
customer services
17%
administration
13%
admin
13%
collections
13%
collections agent
13%
calls
13%
order processing
13%
customer service administrator
13%
training
13%
answering calls
9%
business support
9%
client service
9%
customer service consultant
9%
customer services administrator
9%
sales support
9%
customer queries
9%
inbound
9%
microsoft office
9%
ms office
9%
excel
5%
b2b
5%
client relationship advisor
5%
client services
5%
client services executive
5%
customer relations
5%
customer service executive
5%
enquiries
5%
gdpr
5%
reception
5%
emails
5%
compliance
5%
communication
5%
complaints
5%
crm
5%
answering telephones
5%
computer literate
5%
multi tasking
5%
orders
5%
sap
5%
slas
5%
customer services executive
5%
enquiries advisor
5%
enquiries assistant
5%
enquiries executive
5%
front of house assistant
5%
call handler
5%
telephony
5%
telephone
5%
customer service assistant
5%
advisor
5%
outbound
5%
office skills
5%
query resolution
5%
telephone manner
5%
it literate
5%
automotive
5%
customer care
5%
dealership
5%
client team enquiries assistant
5%
Improve your CV's success rate by using these Customer Service Agent skills and keywords or scan your CV to get a personalised score.