Customer Skills you Need for your CV and Career in Customer Service

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Customer Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer role. We ranked the top skills based on the percentage of Customer job descriptions they appeared on. For example, 84% of Customer job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
84%
admin
11%
customer services
11%
telephone manner
11%
call centre
11%
administrative
9%
communication skills
9%
computer literate
9%
written communication
7%
warranty
7%
administration
7%
customer care
7%
facilities
5%
helpdesk
5%
planner
5%
reception
5%
telephone
5%
advisor
5%
shiftwork
5%
client services
5%
outbound calls
5%
events
5%
library
5%
clients
5%
ms office
5%
saas
5%
customer success
5%
calls
5%
customer
5%
customer complaints
5%
customers
5%
organisational skills
5%
administrator
5%
contact centre
5%
sales support
5%
crm databases
5%
customer satisfaction
5%
phone manner
5%
problem solving
5%
german
3%
technology
3%
compressed air
3%
service engineers
3%
technical
3%
advanced excel
3%
cold calling
3%
communications
3%
telecommunications
3%
b2b
3%
recruiting
3%
sales
3%
communication
3%
dynamic
3%
proactive
3%
customer support manager
3%
cross selling
3%
project management
3%
upselling
3%
analytical skills
3%
customer success manager
3%
project administration
3%
saas solutions
3%
system implementation
3%
call handler
3%
consumer
3%
office support
3%
repairs
3%
engineering
3%
manufacturer
3%
inbound calls
3%
true team player
3%
engineer
3%
mechanical
3%
account manager
3%
sales administration
3%
sales order processing
3%
excel
3%
outlook
3%
word
3%
account management
3%
claims
3%
general administration
3%
insurance
3%
microsoft office
3%
order processing
3%
analytics
3%
automotive industry
3%
customer support
3%
ecommerce
3%
jira
3%
product specialists
3%
business administration
3%
logistics
3%
receptionist duties
3%
customer service administrator
3%
manager
3%
asbestos
3%
construction
3%
customer service manager
3%
demolition
3%
hazardous waste
3%
skip hire
3%
waste
3%
waste management
3%
business banking
3%
commercial banking
3%
financial services
3%
telephone banking
3%
customer experience
3%
assistants
3%
creative
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer skills and keywords or scan your CV to get a personalised score.