Contact Centre Manager Skills you Need for your CV and Career in Customer Service

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Contact Centre Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Contact Centre Manager role. We ranked the top skills based on the percentage of Contact Centre Manager job descriptions they appeared on. For example, 61% of Contact Centre Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
61%
call centre
61%
contact centre
58%
customer service manager
29%
service delivery
27%
call centre manager
19%
contact centre manager
16%
management
16%
sales team
14%
team leader
11%
telephony
8%
team performance
8%
emotional intelligence
8%
leadership
8%
communication skills
8%
sales
8%
progression
6%
financial institutions
6%
performance management
6%
quality assurance
6%
data analysis
6%
data management
6%
manchester
6%
manage
6%
senior
6%
manager
6%
financial services
6%
bonus
6%
driving performance
6%
forecast
6%
sales presentations
6%
team leadership
6%
customer services
6%
resource
3%
customer support
3%
customer relations
3%
client services
3%
customer service advisor
3%
call centre supervisor
3%
customer service executive
3%
sap crm
3%
resourcing
3%
resource allocation
3%
compliance
3%
microsoft crm
3%
crm databases
3%
crm
3%
kpi
3%
debt
3%
telephone customer
3%
coaching
3%
team management
3%
office administration
3%
supervisory experience
3%
customer service management
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Contact Centre Manager skills and keywords or scan your CV to get a personalised score.