Complaints Manager Skills you Need for your CV and Career in Customer Service

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Complaints Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Complaints Manager role. We ranked the top skills based on the percentage of Complaints Manager job descriptions they appeared on. For example, 45% of Complaints Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
45%
contact centre
15%
customer service manager
15%
customer service advisor
15%
case management
15%
supervising
10%
complaints handler
10%
complaints manager
10%
contact centre manager
10%
customer experience
10%
housing advisor
10%
housing manager
10%
housing ombudsman
10%
team leader
10%
complaint handling
5%
contact centre agent
5%
leasing
5%
waste management
5%
waste
5%
skip hire
5%
manager
5%
hazardous waste
5%
demolition
5%
construction
5%
resource allocation
5%
management
5%
account manager
5%
client services
5%
customer success
5%
customer service / processing
5%
crm
5%
crm databases
5%
customer services
5%
microsoft crm
5%
resource
5%
asbestos
5%
resourcing
5%
sap crm
5%
attention to detail
5%
communication
5%
organisation
5%
teamwork
5%
time management
5%
claims handling
5%
complaint management
5%
customer complaints
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Complaints Manager skills and keywords or scan your CV to get a personalised score.