Complaints Handler Skills you Need for your CV and Career in Customer Service

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Complaints Handler Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Complaints Handler role. We ranked the top skills based on the percentage of Complaints Handler job descriptions they appeared on. For example, 68% of Complaints Handler job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
68%
complaints
42%
customer complaints
30%
call centre
20%
complaints handler
20%
complaint
17%
case management
10%
complaint management
10%
customer service advisor
10%
telephone manner
7%
housing ombudsman
7%
calls
7%
car
7%
dispute resolution
7%
motor
7%
administrative
7%
compliance
7%
methodical
7%
policies
7%
claims handler
7%
contact centre
7%
housing advisor
7%
fos
7%
call handler
7%
enquiries executive
7%
enquiries assistant
7%
enquiries advisor
7%
customer services executive
7%
customer service representative
7%
client team enquiries assistant
7%
resolving
4%
email clients
4%
communication skills
4%
escalations
4%
complaint handler
4%
admin
4%
escalation resolution
4%
csa
4%
customer satisfaction
4%
customer care
4%
resolving issues
4%
resolve issues
4%
law
4%
administration
4%
mediation
4%
office support
4%
repairs
4%
mortgage
4%
call center
4%
customer advisor
4%
hospitality
4%
inbound
4%
negotiation
4%
legal
4%
office based
4%
retail
4%
fca
4%
customer service administrator
4%
customer service consultant
4%
complaints advisor
4%
delivering exceptional customer service
4%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Complaints Handler skills and keywords or scan your CV to get a personalised score.