Case Manager Skills you Need for your CV and Career in Customer Service

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Case Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Case Manager role. We ranked the top skills based on the percentage of Case Manager job descriptions they appeared on. For example, 48% of Case Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
48%
client support
20%
client services
20%
inbound sales
20%
client relationship manager
15%
customer relationship manager
15%
customer retention manager
15%
implementation manager
15%
relations manager
15%
customer service manager
15%
customer service advisor
15%
case management
15%
housing ombudsman
10%
housing manager
10%
housing advisor
10%
contact centre manager
10%
complaints manager
10%
complaints handler
10%
claims handling
10%
customer complaints
10%
customer service team leader
5%
complaint handling
5%
telephone customer service
5%
sales executive
5%
internal account manager
5%
internal account executive
5%
collections assistant
5%
account manager
5%
contact centre agent
5%
contact centre
5%
client service manager
5%
local government
5%
housing
5%
customer insights
5%
medical file handling
5%
file handler
5%
customer support manager
5%
customer services supervisor
5%
cmc
5%
it skills
5%
administrative duties
5%
computer literate
5%
estimates
5%
invoicing
5%
logistics
5%
organisational skills
5%
problem solving
5%
report writing
5%
call centre
5%
german
5%
or italian
5%
spanish
5%
administration
5%
communication skills
5%
health safety
5%
complaint management
5%
client advisor
5%
client service
5%
client team enquiries
5%
customer aid
5%
customer assistant
5%
customer service executive
5%
customer services
5%
customer services executive
5%
enquiries advisor
5%
enquiries executive
5%
senior advisor
5%
crm
5%
e-commerce
5%
order processing
5%
accounting services
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Case Manager skills and keywords or scan your CV to get a personalised score.