Call Centre Team Leader Skills you Need for your CV and Career in Customer Service

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Call Centre Team Leader Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Team Leader role. We ranked the top skills based on the percentage of Call Centre Team Leader job descriptions they appeared on. For example, 52% of Call Centre Team Leader job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
52%
team leader
48%
call centre
48%
contact centre
24%
customer support
20%
management
12%
customer service supervisor
12%
customer service manager
12%
communication
8%
sales
8%
customer experience
8%
supervising
8%
admin
8%
administration
8%
advisors
8%
supervisor
8%
data entry
8%
ftc
8%
inbound
8%
phone
8%
team player
8%
telephony
8%
complaint handling
8%
leadership
8%
customer services
8%
call centre manager
8%
team management
8%
inbound call centre
8%
supervisory experience
8%
income protection
4%
outbound calls
4%
team lead
4%
financial institutions
4%
performance management
4%
quality assurance
4%
internal sales manager
4%
call centre team leader
4%
collections
4%
customer contact
4%
key performance indicators
4%
performance reviews
4%
productivity
4%
call centre manger
4%
customer advisor
4%
compliance
4%
customer service management
4%
communicator
4%
communication skills
4%
complaints
4%
enquiries
4%
debt
4%
call handler
4%
csa
4%
customer service advisor
4%
customer service team leader
4%
healthcare
4%
medical
4%
spanish
4%
sap system
4%
hospitality
4%
manager
4%
senior planner
4%
senior scheduler
4%
kpi
4%
call centre supervisor
4%
customer care
4%
sales manager
4%
leader
4%
microsoft office
4%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Call Centre Team Leader skills and keywords or scan your CV to get a personalised score.