Call Centre Representative Skills you Need for your CV and Career in Customer Service

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Call Centre Representative Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Representative role. We ranked the top skills based on the percentage of Call Centre Representative job descriptions they appeared on. For example, 58% of Call Centre Representative job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
58%
customer service representative
47%
working remotely
35%
market research
35%
call centre
35%
client team enquiries assistant
24%
front of house assistant
24%
enquiries executive
24%
enquiries assistant
24%
enquiries advisor
24%
customer services executive
24%
banking
20%
first direct
20%
outbound
20%
inbound
20%
customer service administrator
20%
customer service advisor
20%
csr
20%
call centre advisor
16%
call centre agent
16%
contact centre
12%
financial services
4%
pensions
4%
answering telephones
4%
digital banking
4%
communication skills
4%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Representative skills and keywords or scan your CV to get a personalised score.