Call Centre Agent Skills you Need for your CV and Career in Customer Service

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Call Centre Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Agent role. We ranked the top skills based on the percentage of Call Centre Agent job descriptions they appeared on. For example, 62% of Call Centre Agent job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
62%
customer service
62%
call centre agent
18%
working remotely
15%
market research
15%
customer service advisor
15%
call centre advisor
15%
aviation
9%
outbound calls
9%
sales
9%
contact centre
9%
collections
9%
empathy
6%
resilience
6%
credit check
6%
inbound customer service
6%
live chat
6%
microsoft office
6%
outbound customer service
6%
sap system
6%
supervisory experience
6%
customer care
6%
team leader
6%
telesales
6%
administration duties
6%
calls
6%
insurance broker
3%
customer service representative
3%
telemarketing
3%
life insurance
3%
lead generation
3%
b2c
3%
multi tasking
3%
ms office
3%
computer literate
3%
facilities helpdesk advisor
3%
inbound customer service agent
3%
helpdesk advisor
3%
contact centre advisor
3%
customer contact centre advisor
3%
customer service agent
3%
customer service executive
3%
logistics
3%
client
3%
consumer
3%
customer
3%
representative
3%
arrears
3%
negotiation
3%
administrative
3%
claims and complaints
3%
data entry
3%
delivery management
3%
call handler
3%
operations
3%
supply chain
3%
warranty
3%
gujarati
3%
cold calling
3%
interpersonal skills
3%
queries
3%
account
3%
call agent
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Agent skills and keywords or scan your CV to get a personalised score.