Call Centre Advisor Skills you Need for your CV and Career in Customer Service

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Call Centre Advisor Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Advisor role. We ranked the top skills based on the percentage of Call Centre Advisor job descriptions they appeared on. For example, 71% of Call Centre Advisor job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
71%
customer service
46%
call centre agent
25%
call centre advisor
25%
contact centre
21%
market research
21%
working remotely
21%
customer service advisor
17%
call handler
13%
customer service call centre
9%
query handling
9%
inbound calls
9%
inbound call centre
9%
entry level roles
9%
customer service officer
9%
contact centre agent
9%
call advisor
9%
telephone manner
9%
travel insurance
5%
admin
5%
ms office
5%
communication
5%
inbound customer service
5%
customer care
5%
customer service administrator
5%
financial services
5%
service skills
5%
administrative
5%
customer service agent
5%
call centre assistant
5%
repairs
5%
office support
5%
customer complaints
5%
administration
5%
customers
5%
outbound calls
5%
resolving issues
5%
general admin
5%
sales
5%
enquiries
5%
calls
5%
booking systems
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Advisor skills and keywords or scan your CV to get a personalised score.