Call Centre Skills you Need for your CV and Career in Customer Service

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Call Centre Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre role. We ranked the top skills based on the percentage of Call Centre job descriptions they appeared on. For example, 74% of Call Centre job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
74%
customer service
53%
contact centre
27%
customer services
22%
telesales
22%
telesales agent
16%
scheduling
16%
outbound calling
16%
query handling
11%
entry level roles
11%
customer service officer
11%
customer service call centre
11%
contact centre agent
11%
inbound call centre
11%
call handler
11%
call advisor
11%
team leader
11%
call centre agent
11%
sales
6%
supply chain
6%
warranty
6%
communication
6%
ms office
6%
administrative
6%
b2c
6%
insurance broker
6%
lead generation
6%
life insurance
6%
operations
6%
telemarketing
6%
customer care
6%
financial services
6%
inbound calls
6%
service skills
6%
telephone manner
6%
travel insurance
6%
customer service administrator
6%
aviation
6%
sales manager
6%
customer service manager
6%
call centre team leader
6%
call centre manger
6%
customer service/call centre
6%
customer service agent
6%
call centre assistant
6%
call centre advisor
6%
internal sales manager
6%
administration
6%
public sector
6%
hospitality
6%
supervisor
6%
claims and complaints
6%
data entry
6%
delivery management
6%
logistics
6%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre skills and keywords or scan your CV to get a personalised score.