Call Agent Skills you Need for your CV and Career in Customer Service

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Call Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Agent role. We ranked the top skills based on the percentage of Call Agent job descriptions they appeared on. For example, 64% of Call Agent job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
64%
customer service
60%
collections
17%
customer service advisor
17%
call centre agent
17%
call centre advisor
14%
market research
14%
working remotely
14%
contact centre
14%
sales
10%
customer care
7%
supervisory experience
7%
sap system
7%
outbound calls
7%
microsoft office
7%
empathy
7%
call handler
7%
call agent
7%
outbound customer service
7%
account
7%
inbound customer service
7%
live chat
7%
team leader
7%
credit check
7%
resilience
7%
negotiation
7%
arrears
7%
aviation
7%
telesales
4%
b2c
4%
insurance broker
4%
lead generation
4%
life insurance
4%
telemarketing
4%
administration duties
4%
warranty
4%
data
4%
protection
4%
queries
4%
communication skills
4%
claims and complaints
4%
data entry
4%
delivery management
4%
logistics
4%
operations
4%
supply chain
4%
customer service agent
4%
construction
4%
customer service manager
4%
demolition
4%
manager
4%
waste
4%
asbestos
4%
hazardous waste
4%
skip hire
4%
waste management
4%
collections agent
4%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Agent skills and keywords or scan your CV to get a personalised score.