Agent Skills you Need for your CV and Career in Customer Service

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Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for an Agent role. We ranked the top skills based on the percentage of Agent job descriptions they appeared on. For example, 62% of Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
62%
calls
20%
sales
15%
training
15%
queries
15%
customer services
10%
consumer
10%
credit
10%
customer
10%
admin
10%
debt
10%
automotive
10%
microsoft office
10%
administration
10%
telesales
10%
customer support
10%
customer service consultant
5%
debt recovery
5%
credit control
5%
collections agent
5%
sales support
5%
customer services administrator
5%
customer service representative
5%
previous experience
5%
call centre
5%
advice
5%
advisor
5%
agent
5%
guidance
5%
wellbeing
5%
auto
5%
booking agent
5%
cars
5%
customer service executive
5%
service agent
5%
b2c
5%
contact centre
5%
insurance broker
5%
lead generation
5%
life insurance
5%
telemarketing
5%
query resolution
5%
communication
5%
compliance
5%
customer service advisor
5%
emails
5%
excel
5%
gdpr
5%
inbound
5%
it literate
5%
ms office
5%
order processing
5%
outbound
5%
slas
5%
telephone
5%
telephony
5%
office skills
5%
customer service administrator
5%
telephone manner
5%
debt management
5%
consumer debt
5%
client team enquiries assistant
5%
customer services executive
5%
enquiries advisor
5%
enquiries assistant
5%
enquiries executive
5%
front of house assistant
5%
customer care
5%
dealership
5%
reception
5%
reservations agent
5%
business support
5%
client service
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Agent skills and keywords or scan your CV to get a personalised score.