FrançaisService Desk Support Analyst Skills you Need for your CV and Career in It & Telecoms
Service Desk Support Analyst Skills List in It & Telecoms
Below we have compiled a list of the most popular skills for a Service Desk Support Analyst role. We ranked the top skills based on the percentage of Service Desk Support Analyst job descriptions they appeared on. For example, 37% of Service Desk Support Analyst job descriptions contained service desk as a required skill.
Keywords / Skills
Popularity
service desk
37%
itil
27%
communication skills
16%
microsoft office
16%
customer service
16%
active directory
16%
o365
16%
1st line
16%
incidents
11%
helpdesk
11%
technical support
11%
service delivery
11%
ticketing
11%
2nd line
11%
software development
11%
software
11%
training
11%
windows
11%
infrastructure
6%
patch management
6%
password resets
6%
itsmf
6%
team management
6%
test scripts
6%
telecommunications
6%
telecoms
6%
telephony
6%
end user
6%
local authority
6%
multiple sites
6%
network
6%
office 365
6%
pc
6%
windows 10
6%
change management
6%
networks
6%
troubleshooting
6%
administrative processes
6%
administrative support
6%
line support
6%
software implementation
6%
analyst
6%
windows server
6%
enjoy challenges
6%
help desk support
6%
problem solving
6%
system testing
6%
1st-line
6%
desktop environment
6%
microsoft
6%
service desk support
6%
remote desktop
6%
ticketing systems
6%
virtualization
6%
windows azure
6%
customer satisfaction
6%
2nd line support
6%
technical service desk analyst
6%
analytical skills
6%
business support
6%
business travel
6%
computer systems
6%
information technology
6%
operating systems
6%
software systems
6%
queries
6%
dns
6%
software installation
6%
Improve your CV's success rate by using these Service Desk Support Analyst skills and keywords or scan your CV to get a personalised score.