Complaints Officer Skills you Need for your CV and Career in Financial Services

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Complaints Officer Skills List in Financial Services

Below we have compiled a list of the most popular skills for a Complaints Officer role. We ranked the top skills based on the percentage of Complaints Officer job descriptions they appeared on. For example, 35% of Complaints Officer job descriptions contained compliance as a required skill.

Keywords / Skills

Popularity

compliance
35%
complaints
32%
financial services
28%
financial planning
25%
independent financial advice
25%
wealth management
21%
credit processes
18%
negotiation skills
18%
credit risk
18%
collections
14%
risk management
14%
compliance reporting
14%
training
14%
file review
14%
mortgage broker
11%
mortgage lending
11%
unsecured lending
11%
customer service
11%
secured lending
7%
consumer lending
7%
finance
4%
telephone manner
4%
complaint
4%
complaint management
4%
customer complaints
4%
credit control
4%
commercial mortgages
4%
arrears
4%
risk compliance
4%
regulatory standards
4%
ifa
4%
servicing
4%
savings
4%
customer
4%
fca
4%
council tax
4%
sla's
4%
self-driven
4%
due diligence
4%
agricultural
4%
compliance officer
4%
administrative support
4%
senior management
4%
insurance
4%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Complaints Officer skills and keywords or scan your CV to get a personalised score.