Helpdesk Skills you Need for your CV and Career in Customer Service

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Helpdesk Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Helpdesk role. We ranked the top skills based on the percentage of Helpdesk job descriptions they appeared on. For example, 74% of Helpdesk job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
74%
helpdesk
31%
customer service representative
22%
banking
18%
telephone manner
18%
crm
14%
communication skills
14%
hsbc
14%
bank
14%
assistant
14%
zendesk
9%
customer services
9%
admin
9%
switchboard
9%
contact centre advisor
9%
customer service advisor
9%
customer service agent
9%
customer service executive
9%
helpdesk advisor
9%
inbound customer service agent
9%
b2b
9%
administrative
5%
customer contact centre advisor
5%
facilities helpdesk advisor
5%
technical support
5%
retail
5%
call logging
5%
operational support
5%
resource allocation
5%
customer support
5%
it support
5%
sap crm
5%
advisor
5%
inbound
5%
outbound
5%
'customer service'
5%
communicator
5%
csr
5%
service desk
5%
contact centre
5%
computer literate
5%
acceptance testing
5%
ticketing systems
5%
resourcing
5%
call centre
5%
written communication
5%
customer service consultant
5%
technology
5%
german
5%
crm databases
5%
microsoft crm
5%
resource
5%
first direct
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Helpdesk skills and keywords or scan your CV to get a personalised score.