Customer Services Agent Skills you Need for your CV and Career in Customer Service

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Customer Services Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services Agent role. We ranked the top skills based on the percentage of Customer Services Agent job descriptions they appeared on. For example, 65% of Customer Services Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
65%
call centre
25%
customer service advisor
17%
client services
14%
customer support
11%
calls
11%
client support
11%
inbound sales
11%
customer service administrator
9%
customer relationship manager
9%
customer retention manager
9%
implementation manager
9%
relations manager
9%
client relationship manager
9%
interpersonal skills
9%
credit
6%
sales support
6%
customer services administrator
6%
customer services
6%
debt management
6%
customer service representative
6%
consumer debt
6%
customer service consultant
6%
call centre advisor
6%
client service
6%
business support
6%
call centre agent
6%
customer
6%
consumer
6%
market research
6%
working remotely
6%
telesales
6%
travel
6%
london
6%
b2c
6%
b2b
6%
customer care
6%
microsoft office
3%
waste management
3%
customer service manager
3%
waste
3%
skip hire
3%
hazardous waste
3%
demolition
3%
self management
3%
outbound calls
3%
sales
3%
sap system
3%
supervisory experience
3%
team leader
3%
financial services
3%
dealer services
3%
advice
3%
debt
3%
guidance
3%
account manager
3%
collections assistant
3%
internal account executive
3%
internal account manager
3%
sales executive
3%
telephone customer service
3%
microsoft excel
3%
contact centre
3%
customer services executive
3%
client team enquiries assistant
3%
enquiries advisor
3%
enquiries assistant
3%
enquiries executive
3%
front of house assistant
3%
client
3%
representative
3%
admin
3%
administration
3%
communication skills
3%
crm
3%
customer complaints
3%
e-commerce
3%
asbestos
3%
microsoft word
3%
order processing
3%
organisational skills
3%
outlook
3%
powerpoint
3%
professional conduct
3%
written communication
3%
government
3%
client relationship advisor
3%
client services executive
3%
customer relations
3%
customer service executive
3%
construction
3%
manager
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Customer Services Agent skills and keywords or scan your CV to get a personalised score.