Customer Service Manager Skills you Need for your CV and Career in Customer Service

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Customer Service Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Manager role. We ranked the top skills based on the percentage of Customer Service Manager job descriptions they appeared on. For example, 52% of Customer Service Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
52%
customer service manager
36%
management
26%
manager
21%
b2b
11%
customer service management
8%
customer services
8%
waste management
8%
waste
8%
skip hire
8%
hazardous waste
8%
demolition
8%
construction
8%
asbestos
8%
customer complaints
8%
crm
8%
drive improvement
8%
erp
8%
managing teams
8%
motivation
8%
sales
8%
account manager
8%
client relationship
8%
complaints
8%
enquiries
8%
investigation
6%
communication skills
6%
resolving
6%
call centre
6%
administration duties
6%
crm databases
6%
orders
6%
queries
6%
sales order processing
6%
sap
6%
business support
6%
personal development
6%
supervisor
6%
team leader
6%
complaint
6%
outbound
3%
customer service representative
3%
customer service executive
3%
problem solving
3%
team leadership
3%
customer care
3%
manufacturing
3%
inbound
3%
customer queries
3%
finance
3%
management skills
3%
networking
3%
client account manager
3%
client manager
3%
customer manager
3%
customer relationship manager
3%
customer service team leader
3%
relationship manager
3%
compliance
3%
supervisory experience
3%
team management
3%
office administration
3%
edi
3%
retail
3%
analytical
3%
trade sales
3%
leadership
3%
administrative support
3%
customer engagement
3%
data analysis
3%
general administration
3%
membership development
3%
membership growth
3%
membership systems
3%
web based
3%
administration
3%
automotive
3%
customer experience
3%
dealership
3%
national accounts
3%
sales administration
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Customer Service Manager skills and keywords or scan your CV to get a personalised score.