Contact Centre Agent Skills you Need for your CV and Career in Customer Service
Contact Centre Agent Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Contact Centre Agent role. We ranked the top skills based on the percentage of Contact Centre Agent job descriptions they appeared on. For example, 57% of Contact Centre Agent job descriptions contained customer service as a required skill.
Keywords / Skills
Popularity
customer service
57%
call centre
50%
customer service advisor
25%
calls
25%
queries
19%
communication skills
13%
outbound calls
13%
interpersonal skills
13%
cold calling
13%
customer services
7%
contact centre
7%
data
7%
protection
7%
written communication
7%
self management
7%
professional conduct
7%
powerpoint
7%
outlook
7%
organisational skills
7%
microsoft word
7%
microsoft excel
7%
gujarati
7%
customer complaints
7%
administrative
7%
resolve issues
7%
problem solving
7%
pensions
7%
ms office
7%
customer queries
7%
customer issues
7%
customer care
7%
crm
7%
order processing
7%
e-commerce
7%
Improve your CV's success rate by using these Contact Centre Agent skills and keywords or scan your CV to get a personalised score.