Collections Agent Skills you Need for your CV and Career in Customer Service

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Collections Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Collections Agent role. We ranked the top skills based on the percentage of Collections Agent job descriptions they appeared on. For example, 62% of Collections Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
62%
call centre
29%
collections
29%
client services
20%
inbound sales
20%
client support
20%
customer relationship manager
15%
warranty
15%
client relationship manager
15%
implementation manager
15%
customer retention manager
15%
collections agent
15%
relations manager
15%
customer service advisor
10%
data entry
10%
customer support
10%
customer complaints
10%
arrears
10%
resilience
10%
negotiation
10%
rights
5%
debt
5%
operational excellence
5%
power tools
5%
technical support
5%
advisor
5%
agent
5%
manufacture
5%
consumer
5%
customer
5%
empathy
5%
wellbeing
5%
calls
5%
credit
5%
collections and recoveries coordinator
5%
customer service agent
5%
account manager
5%
collections assistant
5%
internal account executive
5%
internal account manager
5%
sales executive
5%
telephone customer service
5%
credit check
5%
customer services
5%
crm
5%
electric vehicles
5%
resolving issues
5%
aviation
5%
call handler
5%
customer service assistant
5%
credit control
5%
debt recovery
5%
b2b
5%
b2c
5%
claims management
5%
consumer rights
5%
aftersales
5%
logistics
5%
microsoft excel
5%
operations
5%
supply chain
5%
call centre agent
5%
claims and complaints
5%
delivery management
5%
car rental
5%
debts
5%
sales
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Collections Agent skills and keywords or scan your CV to get a personalised score.