Call Centre Team Manager Skills you Need for your CV and Career in Customer Service
Call Centre Team Manager Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Centre Team Manager role. We ranked the top skills based on the percentage of Call Centre Team Manager job descriptions they appeared on. For example, 53% of Call Centre Team Manager job descriptions contained team leader as a required skill.
Keywords / Skills
Popularity
team leader
53%
call centre
43%
customer service
37%
contact centre
22%
customer service manager
16%
team management
11%
sales
11%
customer experience
11%
supervising
11%
management
11%
leadership
11%
supervisory experience
11%
supervisor
11%
customer services
11%
call centre manager
6%
financial institutions
6%
performance management
6%
call centre supervisor
6%
training
6%
senior scheduler
6%
senior planner
6%
manager
6%
medical
6%
performance reviews
6%
team lead
6%
sap system
6%
outbound calls
6%
microsoft office
6%
leader
6%
customer care
6%
income protection
6%
productivity
6%
quality assurance
6%
key performance indicators
6%
customer support
6%
customer contact
6%
collections
6%
call centre manger
6%
personnel
6%
appraisals
6%
consumer
6%
complaints
6%
compliance
6%
customer service management
6%
enquiries
6%
aviation
6%
call centre agent
6%
claims and complaints
6%
data entry
6%
delivery management
6%
logistics
6%
operations
6%
supply chain
6%
warranty
6%
client
6%
healthcare
6%
customer
6%
representative
6%
call handler
6%
communicator
6%
csa
6%
customer service advisor
6%
call centre team leader
6%
internal sales manager
6%
sales manager
6%
hospitality
6%
spanish
6%
customer service supervisor
6%
customer service team leader
6%
Improve your CV's success rate by using these Call Centre Team Manager skills and keywords or scan your CV to get a personalised score.