Call Centre Team Leader Skills you Need for your CV and Career in Customer Service

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Call Centre Team Leader Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Team Leader role. We ranked the top skills based on the percentage of Call Centre Team Leader job descriptions they appeared on. For example, 55% of Call Centre Team Leader job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
55%
team leader
50%
call centre
46%
contact centre
25%
customer support
17%
management
13%
customer service manager
13%
ftc
9%
data entry
9%
communication
9%
advisors
9%
administration
9%
admin
9%
inbound
9%
supervising
9%
phone
9%
customer experience
9%
team player
9%
supervisor
9%
sales
9%
telephony
9%
leadership
9%
supervisory experience
9%
team management
9%
call centre manager
9%
customer services
9%
customer service supervisor
9%
performance reviews
5%
sap system
5%
team lead
5%
financial institutions
5%
performance management
5%
quality assurance
5%
inbound call centre
5%
collections
5%
customer contact
5%
income protection
5%
key performance indicators
5%
outbound calls
5%
productivity
5%
complaint handling
5%
call centre team leader
5%
call centre manger
5%
customer advisor
5%
customer service management
5%
compliance
5%
spanish
5%
communicator
5%
communication skills
5%
complaints
5%
enquiries
5%
debt
5%
call handler
5%
csa
5%
customer service advisor
5%
customer service team leader
5%
healthcare
5%
medical
5%
microsoft office
5%
sales manager
5%
hospitality
5%
manager
5%
senior planner
5%
senior scheduler
5%
kpi
5%
call centre supervisor
5%
customer care
5%
internal sales manager
5%
leader
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Team Leader skills and keywords or scan your CV to get a personalised score.