Call Centre Representative Skills you Need for your CV and Career in Customer Service

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Call Centre Representative Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Representative role. We ranked the top skills based on the percentage of Call Centre Representative job descriptions they appeared on. For example, 53% of Call Centre Representative job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
53%
working remotely
40%
market research
40%
call centre
40%
customer service representative
35%
client team enquiries assistant
27%
customer services executive
27%
enquiries advisor
27%
enquiries assistant
27%
enquiries executive
27%
front of house assistant
27%
customer service advisor
22%
customer service administrator
22%
call centre agent
18%
call centre advisor
18%
answering telephones
5%
financial services
5%
communication skills
5%
outbound
5%
inbound
5%
first direct
5%
csr
5%
contact centre
5%
pensions
5%
banking
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Representative skills and keywords or scan your CV to get a personalised score.