FrançaisCall Centre Skills you Need for your CV and Career in Customer Service
Call Centre Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Centre role. We ranked the top skills based on the percentage of Call Centre job descriptions they appeared on. For example, 74% of Call Centre job descriptions contained call centre as a required skill.
Keywords / Skills
Popularity
call centre
74%
customer service
53%
contact centre
27%
telesales
16%
customer services
16%
contact centre agent
11%
query handling
11%
telesales agent
11%
scheduling
11%
outbound calling
11%
inbound call centre
11%
entry level roles
11%
customer service officer
11%
customer service call centre
11%
call handler
11%
team leader
11%
call centre agent
11%
financial services
11%
call advisor
11%
travel insurance
6%
warranty
6%
communication
6%
ms office
6%
administrative
6%
b2c
6%
insurance broker
6%
lead generation
6%
life insurance
6%
sales
6%
customer service administrator
6%
telephone manner
6%
service skills
6%
sales calls
6%
outbound calls
6%
inbound calls
6%
telemarketing
6%
customer care
6%
sales manager
6%
aviation
6%
call centre advisor
6%
call centre assistant
6%
customer service agent
6%
customer service/call centre
6%
call centre manger
6%
call centre team leader
6%
customer service manager
6%
internal sales manager
6%
supply chain
6%
administration
6%
public sector
6%
hospitality
6%
supervisor
6%
claims and complaints
6%
data entry
6%
delivery management
6%
logistics
6%
operations
6%
Improve your CV's success rate by using these Call Centre skills and keywords or scan your CV to get a personalised score.