FrançaisAgent Skills you Need for your CV and Career in Customer Service
Agent Skills List in Customer Service
Below we have compiled a list of the most popular skills for an Agent role. We ranked the top skills based on the percentage of Agent job descriptions they appeared on. For example, 60% of Agent job descriptions contained customer service as a required skill.
Keywords / Skills
Popularity
customer service
60%
calls
20%
queries
15%
training
15%
sales
15%
customer services
10%
telesales
10%
consumer
10%
credit
10%
customer
10%
debt
10%
automotive
10%
admin
10%
agent
5%
credit control
5%
debt recovery
5%
life insurance
5%
lead generation
5%
previous experience
5%
insurance broker
5%
advice
5%
advisor
5%
auto
5%
contact centre
5%
b2c
5%
service agent
5%
customer service executive
5%
cars
5%
telemarketing
5%
guidance
5%
booking agent
5%
wellbeing
5%
dealership
5%
microsoft office
5%
office skills
5%
query resolution
5%
telephone manner
5%
debt management
5%
consumer debt
5%
client team enquiries assistant
5%
customer services executive
5%
enquiries advisor
5%
enquiries assistant
5%
enquiries executive
5%
front of house assistant
5%
customer care
5%
collections agent
5%
reception
5%
reservations agent
5%
call centre
5%
administration
5%
business support
5%
client service
5%
customer service administrator
5%
customer service consultant
5%
customer service representative
5%
customer services administrator
5%
customer support
5%
sales support
5%
Improve your CV's success rate by using these Agent skills and keywords or scan your CV to get a personalised score.