Customer Support Skills you Need for your CV and Career in Customer Service

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Customer Support Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Support role. We ranked the top skills based on the percentage of Customer Support job descriptions they appeared on. For example, 64% of Customer Support job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
64%
customer support
41%
admin
19%
call centre
16%
communication skills
14%
aftersales
12%
customer services
10%
customer queries
7%
inbound calls
7%
negotiation
7%
telesales
7%
apprenticeship
5%
business studies
5%
sales
5%
parts advisor
5%
service administrator
5%
call centre assistant
5%
crm
5%
estimating
5%
microsoft
5%
jira
5%
office administration
5%
saas
5%
retail sales
5%
sales administration
5%
sales assistant
5%
linux
5%
sales advisor
5%
technical administrator
3%
automotive industry
3%
client services
3%
customer success
3%
ecommerce
3%
product specialists
3%
customer support manager
3%
efficient and motivated
3%
financial services
3%
outgoing personality
3%
proactive approach
3%
phone manner
3%
french
3%
problem solving
3%
sales administrator
3%
order processor
3%
email clients
3%
customer management
3%
customer administrator
3%
answering phones
3%
analytical
3%
administrative
3%
microsoft excel
3%
zendesk
3%
production planning
3%
strong it skills
3%
compliance
3%
operational support
3%
word
3%
outlook
3%
excel
3%
value-added
3%
software
3%
technical support
3%
scheduling
3%
telephone manner
3%
planning
3%
pharmaceutical
3%
logistics
3%
sales order processor
3%
quotes
3%
administrators
3%
account managers
3%
collections
3%
arrears
3%
property management
3%
hybrid working
3%
wisdom
3%
systems
3%
social care
3%
send
3%
sen
3%
safeguarding
3%
occ
3%
lift
3%
kofax
3%
itil
3%
analytics
3%
hybrid
3%
flexible
3%
edrm
3%
early years
3%
manchester
3%
customer support specialist
3%
training courses
3%
local authority
3%
b2b
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Support skills and keywords or scan your CV to get a personalised score.